Our Terms and Conditions
PAYMENT AND ORDERS
SRS Tactical accepts all major credit cards, certified checks, agency purchase orders and money orders (funds or an accepted purchase order must be submitted prior to the shipment of merchandise). Other terms may be specified at the time of your order. Prices quoted are in Canadian Dollars. Minimum orders $25.00 (excluding GST/HST and shipping).
NET - 30 Day terms may be available upon request. Please feel free to discuss credit terms with our staff should you have any questions.
Payments should be sent to:
260075 Woodland Road.
Calgary, Alberta T3R 1G5.
Interest applied to overdue invoices at 1.5 % per month (18 % Annually) on overdue balances. Finance charges are calculated based upon the due date assigned to your invoice.
We typically ship via Canada Post Expedited. Other means of shipping may be specified. Orders are shipped Monday through Friday at approximately 4:00 PM (MST). Saturday delivery may be available at a premium rate.
NOTE: We reserve the right to contact our customers via email or telephone to confirm their orders or to obtain specific information not provided with their order. We do not release customer information and do not sell personal information to mailing Companies.
RETURNS AND REFUNDS
Returns must be received by SRS Tactical within 30 days of the invoice date. A 10% restocking fee is charged for returned goods or if order cancellation is received - whether or not the order has been shipped. A Return Materials Authorization Number (R.M.A.) is required when ANY item is returned, for any reason. Custom products may not be returned for refund or exchanged unless prior approval is obtained from SRS Tactical. The assigned R.M.A. number must be visible on the outside of the package or the package could be rejected and returned at your expense.
Returns should be sent to:
260075 Woodland Road
Calgary, Alberta T3R 1G5.
Please obtain a return authorization number prior to sending goods. Unauthorized returns may be returned to you, at your expense.
Orders placed using our shopping cart will be confirmed within minutes in the form of an email invoice. Therefore, it is important for you to supply a valid email address or you will not receive your order confirmation. If you do not have an email address, please place your order by telephone.
REPAIRS AND MAINTENANCE
We will provide a full estimate for your repair for $25. If you decide to proceed with your repair, this diagnostic fee will be deducted from the repair charge.
We have several options for making payments covering your on-line order. Once the payment option has been chosen you will be directed to that options secure on-line payment page for your card details. All options are on fully secure and encrypted servers.
ADDRESS VERIFICATION FOR CREDIT CARD ORDERS: PayPal or SAGE PAY will carry out this procedure on behalf of SRS Tactical